Background:  
Siemens ICN (formerly Efficient Networks, Inc.) is a global leader in digital subscriber line (DSL) networking technology. The company's SpeedStream DSL products are used by over 60 major network operators to provide broadband Internet access and services.

Role:
Information designer, principal writer, consultant.

Selected Papers and Articles:

Voice over ATM:
Integrating Voice and Data Transmission in DSL Service
This paper surveys new technologies for integrating voice and data over the local loop as an add-on for conventional dial tone service. Special emphasis is given to an emerging technology that combines asynchronous transfer mode (ATM) with digital subscriber line (DSL) service to provide multiple business-class voice and data services over a single copper line.

NG-IADs:  
Providing Business Class Voice and Data Services over DSL  
Multi-line service on a single copper loop requires a new type of customer premises equipment (CPE). This paper examines the technical requirements of multi-line service and describes a new type of CPE, the next-generation integrated access device (NG-IAD), that provides up to 24 voice lines and high-speed Internet connectivity over a single copper pair.

Cable Network Provisioning and Network Management:  
Tools for a New Era
Published in Computer Technology Review
As demand grows for add-on cable services, cable operators find themselves facing multiple operational and support obstacles to expansion. This article focuses the ramifications of adding voice and data to cable service, particularly those aspects that introduce the greatest challenges and complexity, including fault management and service monitoring. The critical need for a fully automated provisioning and management solution is explained, including the incorporation of advanced and customizable business and provisioning rules.